Help Center
Find quick answers below, or reach out and we’ll help you sort it out.
Quick helpInstall my eSIM
Step-by-step guide with screenshots for iPhone and Android.
Find my eSIM
Look up your QR code and order details with your email or order code.
Chat on WhatsApp
Stuck? Message us and a real person will help you, 24/7.
Not connecting?
Turn on the line, Data Roaming and Mobile Data.
FAQ
Answers about plans, coverage and activation.
Compatible devices
Check your phone supports eSIM before you buy.
Refund policy
When and how refunds work.
Terms of service
The terms that apply to every order.
Privacy policy
How we handle and protect your data.
My install link or QR code doesn’t work+
Each eSIM can be installed only once. If you get an error, your eSIM is most likely already installed. Check your Cellular or SIM settings for a line showing “No Number”, then follow the after-installing steps.
My eSIM shows “No Number”. Is that normal?+
Yes. Our eSIMs are data-only, so they don’t come with a phone number. Your internet still works once the line and Data Roaming are turned on.
My eSIM is installed but I have no internet+
Make sure you’re in a country covered by your plan, the eSIM line is turned on, Data Roaming is on for it and it’s selected for Mobile Data. Then restart your phone. If it still doesn’t connect, message us with a screenshot of your settings.
When does my plan start?+
Your plan’s validity starts when the eSIM first connects to a network at your destination, not when you buy or install it.
Can I get a refund?+
Refunds are handled under our Refund Policy. If your eSIM isn’t working, message us first. We’ll try to fix it with you, and if we can’t, we’ll review a refund.
Still need help?
Our support team is here 24/7. Send us a message and include your order number or a screenshot so we can help faster.
Email: support@maxesimo.com · WhatsApp: +44 7402 208605